Director of Sales & Catering

*GREAT TEAMS | GREAT EXPERIENCES | GREAT RESULTS* Hilton Garden Inn Seattle North/Everett *WHO WE ARE* The *Hilton Garden Inn Seattle North/Everett* overlooks the Boeing facility in Everett & the Paine Field Airport.
Opened in 2005, this Hilton property caters to major corporate businesses and is a market leader in generating top line guest satisfaction.
Vesta Hospitality is currently managing a diverse portfolio of 17 hotels nationwide, including brands like Hilton, Marriott, Hyatt, Best Western, and Radisson as well as independent hotels.
We pride ourselves of delivering superior guest service and financial results for our owners and encourage community involvement and inspire a work environment of results, teamwork, respect, creativity, and innovation.
*A UNIQUE BRAND* Hilton Garden Inn hotels reflect the souls of the cities in which they reside.
They offer a unique combination of quality, timeless European design, comfort, and true authenticity.
It is a whole new way to travel.
Stylish Hotels for Urban Spirits, a new way to connect to the city.
POSITION SUMMARY This position is responsible for generating top line revenue and a positive REVPAR Index change on the STR report and strive for top market share results.
In certain hotels, this position may be responsible for catering sales results.
The Director of Sales directs the Hotel’s Sales, Marketing, Revenue Management, Catering objectives and convention services where appropriate.
Knowledge of traditional and electronic marketing, sales systems and standard sales operating procedures, catering sales, and revenue management practices.
Understanding of various segments that pertain to the market.
Ability to analyze marketplace and develop strategies to impact new business development.
ESSENTIAL DUTIES AND RESPONSIBILITIES Essential Duties: 1.
Anticipates guest requests and responds to complaints within hotel policy and service recovery procedures 2.
Maximizes room revenue and occupancy by developing and implementing effective sales and marketing strategies to maximize revenue generation 3.
Adjusts strategy based on competitive market and market segment knowledge 4.
Responsible to continuously improve Smith Travel REVPAR Index and achieves top market share results.
5.
Focus on new market conditions and impact on REVPAR Index growth.
Job Duties and Responsibilities: * Directs the activities of the sales team, providing leadership and motivation necessary to maximize hotel room and catering revenues * Responds to all inquiries within 24 hours * Responsible for implementation of appropriate marketing strategies * Be a liaison to other hotel departments to facilitate services agreed upon by the sales office and prospective clients * Nurtures local relationships with community leaders * Carries an account base and direct sales * Develops annual Strategic Business Plans and Revenue Budgets Vesta Hospitality, LLC – Effective January 2017 1 * Achieves or exceed individual and team sales goals and hotel budgets * Manages lead sources to ensure quantity and quality of leads * Seeks new clients through strategic outbound sales efforts for group, extended stay group and transient room revenue * Conducts sales calls to key accounts or major prospects * Monitors sales activities/performance to ensure revenue goals meet or exceed established plan and accurately reporting variance/projections to management * Weighs the value of each piece of business against hotel objectives * Uses corporate and franchise Revenue Management resources to help make informed decisions and maximize revenue * Develops and maintain positive relationships with peers, competitors and brand partners * Trains and empower sales team members to exercise good judgment to make profitable business decisions * Ensures hotel sales team is effectively using the sales tools available * Effectively promotes and position the brand and the hotel at its desirous level * Knows market trends and behavior including political, economic and social issues * Maintains professionalism with regard to written correspondence (traditional and electronic) and telephone etiquette.
* Conducts site inspections as appropriate with Marketing Partners.
* Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, food and beverage facilities including catering menus, pricing, set-ups, food costs, equipment, etc.
* Knowledgeable of hotel facilities including guest room and function room size and occupancy limits, sound and light systems, air conditioning, media facilities, power, etc.
* Completes quarterly action plans to include media (electronic and traditional) plan * Understands hotel pricing and rate improvement strategies.
* Community Relations * Maintains active involvement in community and industry organizations.
* Maintains communication with competitive hotels, Convention and Visitor Bureau and Chamber of Commerce.
* Participates in community activities, employee activities and guest events.
ADDITIONAL DUTIES AND RESPONSIBILITIES * Maintains punctual, regular and predictable attendance.
* Works collaboratively in a team environment with a spirit of cooperation.
* Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
* Respectfully takes direction from supervisor.
* Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
* Participates in proactive team efforts to achieve hotel and company goals.
* Provides leadership to others through example and sharing of knowledge and skills.
* Perform other duties as assigned.
_Vesta Hospitality’s focus areas are: _ *Our Teams | Our Guests | Financial Responsibilities | Our Revenue | Responsible Business* _Sample standards of measurement are:_ _Guest satisfaction scores, Flow Through and Cash Flow, STAR results, inspection and audit results, forecasting accuracy, engagement with the community, sales call initiatives and goals, green initiatives, entrepreneurial approach, accurate and timely data processing, safety and risk prevention measures, associates satisfaction and others.
_ Vesta Hospitality, LLC – Effective January 2017 2 SUPERVISORY RESPONSIBILITIES This position directly oversees and supervises all positions of the department.
Supervisory responsibilities include performing the following duties: hiring, assigning work, orientation, training and development, evaluating performance, elevating compensation, rewarding performance, mentoring, approving time off, resolving complaints, disciplinary action and associate separations, effective staffing procedures, awareness of and response to associate morale problems.
QUALIFICATIONS Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE Education and/or Experience: Associate's degree (A.
A.
) or equivalent from two-year College or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.
Experience with hotel computer systems and making sales calls is strongly preferred.
Language Skills: Must be able to read, write and speak English.
Must be able to read and interpret simple and complex documents, reports, manuals and correspondence.
Must be able to write simple and complex documents, reports, and correspondence.
Must be able to speak effectively with clear speech to individuals and groups.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills: Job requires specialized computer skills.
Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.
Reasoning Ability: Must be able to apply common-sense logic and understanding to carry out instructions provided in written and/or oral form.
Must have the ability to solve problems involving several variables in given situations and interpret a variety of instructions provided in written and/or oral form.
Must be able to demonstrate effective interpersonal skills, sound judgment and decision-making.
Vesta Hospitality, LLC – Effective January 2017 3 PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS The physical demands described here are representative of those an associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.
The associate must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
While performing the duties of this job, the associate is regularly required to sit, operate a computer and look at a monitor, talk, hear and see; reach with hands and arms; use hands to finger.
The associate is occasionally required to walk, climb or balance, stoop, kneel, crouch, or crawl.
The associates must be able to read, see (close, distance and peripheral vision), adjust focus and apply depth and perception vision.
The work environment described here is representative of those an associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.
While performing the duties of this job, the associate is regularly exposed to work near moving mechanical parts, fumes or airborne particles.
The associates is occasionally exposed to outdoor weather conditions.
In rare occasions, the associate is required to work in high, precarious places.
The noise level in the work environment is usually moderate.
CERTIFICATES, LICENSES, AND REGISTRATIONS 1.
Certification: Preferred Type: CHSP 2.
Special Licenses Required: Required Type: Valid Driver’s License 3.
Previous Experience with Hilton Brand - Required Job Type: Full-time Pay: $80,000.
00 - $85,000.
00 per year Benefits: * Dental insurance * Disability insurance * Employee discount * Health insurance * Life insurance * Paid time off * Paid training * Vision insurance Schedule: * Monday to Friday * Weekends as needed Supplemental pay types: * Bonus opportunities * Yearly bonus Ability to commute/relocate: * Mukilteo, WA 98275: Reliably commute or planning to relocate before starting work (Preferred) Education: * Bachelor's (Preferred) Experience: * Hilton: 1 year (Required) Willingness to travel: * 25% (Preferred) Work Location: In person